This page explains how to delete your Siyan
Somnus account, and the data in it, from Siyan Clinical Corporation.
There are two routes: inside the app, or by email if you no longer have the app
installed. You do not need to reinstall Somnus to ask us to delete your
account.
Cancel your subscription first. Deleting your Somnus
account does not cancel an App Store or Google Play
subscription. Those are held by Apple and Google, not by us, and they will
keep charging you after your account is gone. See
cancelling your subscription below.
Before you delete: take a copy
Deletion is permanent and we cannot bring anything back. If you want your
nights, your notes or your conversations, export them first:
Profile → Export your data in the app. Pick what to
include and Somnus builds a plain JSON file you can save or send anywhere. It
takes a few seconds. The Delete account screen also offers the export
as a last step before you confirm.
Route 1 — in the app
Cancel your subscription in the App Store or Google Play (see
below).
Open Somnus and go to the Profile tab.
Tap Privacy and security.
Under Your data, tap Delete my
account.
Read the list of what will be removed. There is an
Export my data first button here if you want a copy.
Tick I understand my data will be permanently deleted.
You can also leave a note about what we could have done better — it is
optional.
Tap Delete my account, then confirm
Delete permanently in the dialog that appears.
Your data is deleted straight away, you are signed out, and the app returns
to the welcome screen. There is no waiting period and nothing to confirm by
email.
Route 2 — by email, without the app
If you have deleted the app, lost the device, or cannot sign in, email us
and we will do it for you.
Write from the email address on your Somnus account,
so we can tell it is you. If you signed in with Apple or Google, use the
address you used there.
Put "Delete my Somnus account" in the subject.
Please do not include health details in the email. We do not need
them, and email is not the place for them.
If we cannot match your message to an account, we will write back and ask
— we will not delete an account on an unverified request. We action verified
requests as soon as we can, and in any case within 30 days, and email you
when it is done.
What is deleted
Everything Somnus holds about you as a member, removed from the live
service immediately and permanently:
Your profile — your name, date of birth, gender, height and weight,
wherever you gave them, and the email address on your member record.
Every sleep log, whether you typed it in or imported it from Apple
Health or Health Connect.
All wellness check-in answers, their scores, and their history.
Your thought records.
Any medications you chose to log, and the health conditions you
ticked.
Your coaching progress, your sleep window and your place in the
eight-week plan.
Every coach conversation — typed messages, the coach's replies, and the
transcripts of spoken sessions.
The coach's own notes about you, and their history.
Support messages you sent from inside the app, and their entries in our
staff queue.
Any link to a coach you had connected, so they lose access too.
The copy of your data held on your phone, cleared as part of the same
step.
None of this is recoverable. We do not keep a copy to reactivate, and
signing in again with the same email afterwards gives you an empty account,
not your old one.
What is not deleted, and for how long
Being straight about the edges:
Anonymous crash reports — deleted after 30 days. If the
app crashed, it sent us a report saying what broke and where in the code.
These carry no account id, no email address, no device id and nothing you
wrote, so they cannot be traced back to you or located for individual
removal. They delete themselves 30 days after they arrive.
Your purchase record at Apple, Google and our billing
processor. Apple and Google hold the record of what you bought, and
we use RevenueCat to read your subscription status from them. Those records
are kept under their own policies and tax rules, and we cannot delete them.
Cancel the subscription in the store to stop future charges.
Your sign-in record. Our identity service (AWS Cognito)
may still hold the email address you signed in with, and nothing else. Once
your member record is deleted it is no longer connected to any sleep, health
or conversation data. If you want that address removed as well, say so in
your email and we will do it.
Emails you sent us. If you wrote to support from your
own mail account, that correspondence sits in our mailbox like any other
email. Ask us and we will delete it.
Records we are required to keep where the law obliges
us to, for as long as it obliges us.
Your own exports. A file you exported and saved is
yours and is on your own devices — we have no way to reach it.
What you logged in Apple Health or Health Connect stays in Apple Health or
Health Connect. Somnus only ever read from them and never wrote to them, so
there is nothing of ours to remove there. Delete those records in your phone's
own health app if you want them gone.
Cancelling your subscription
Separate from deletion, and it has to be done in the store that bills
you. We cannot cancel it for you.
Cancel at least 24 hours before the current period ends, or the next
renewal will already have been taken. If you delete your account first and
forget this, the charges continue — ask Apple or Google for a refund, as only
they can issue one for a store purchase.